PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE. All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.

 

We stand behind our products and are proud to offer a 100% satisfaction guarantee on any defective or damaged merchandise. Please inspect goods IMMEDIATELY. Any defects or damages MUST be reported within 5 business days of delivery date.

Any defective or damaged merchandise you wish to exchange or return must have an RA NUMBER before returning.

A Engraved Well Gifts will gladly reimburse return shipment costs of authorized exchanges/returns (non-personalized merchandise returned for credit will not qualify for shipping reimbursement). Express shipping costs will not be reimbursed; only ground services will be reimbursed. Engraved Well Gifts will pay to ship authorized replacements via UPS ground service only. Please place your gift order at least 3 weeks prior to event date; this will help alleviate rush-shipping charges.

If you need to exchange an item due to defects or damages please follow the instructions below:


Was the shipping container damaged? If so, you will need to keep the original shipping container for a possible claim to be made with the shipper.
Email support@engravedwell.com Place the RA # given (return authorization number) on the outside of the box you are returning so it can be seen clearly by the returns department in our offices. PLEASE NOTE: Any package arriving with out a return authorization number will be returned to sender.
Be sure the item you are returning for inspection is packaged properly, as Engraved Well Gifts is not responsible for further damages due to improper return packaging.
You are encouraged to ship your return via a track-able source, as Engraved Well Gifts cannot be responsible to merchandise lost in transit. 
Engraved Well prides itself is excellent customer service and product quality. Each item is hand inspected for quality before it is shipped to you. If you are unsure about a product look, weight or quality please feel free to order 1 without personalization to look at prior to place a large order. All personalization is done as shown; we do not do font changes. Cocktail shakers and Pilsner Glasses with more than 3 initials will be done in the font shown for the Can Koozie and the Sports Mugs.

NOTE: If MONOGRAM font is requested Engraved Well Gifts will do MONOGRAM font as you have entered it. Engraved Well Gifts will not change the order of the entered information. MONOGRAM FONT WILL COME with the middle letter larger than the other letters chosen: AGJ (Typically the middle initial is the last name, monogram = FIRST LAST MIDDLE initials)


Copyright
The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under the United States and other copyright laws, and is the property of $(Engravd Well Gifts). The collective work includes works that are licensed to $(Engravd Well Gifts). Copyright 2003, $(Engravd Well Gifts) ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with $(Engravd Well Gifts) or purchasing $(Engravd Well Gifts) products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with $(Engravd Well Gifts) or to purchase $(Engravd Well Gifts) products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by MCS. You further agree not to change or delete any proprietary notices from materials downloaded from the site.


Trademarks
All trademarks, service marks and trade names of Engravd Well Gifts used in the site are trademarks or registered trademarks of Engravd Well Gifts

Warranty Disclaimer
This site and the materials and products on this site are provided "as is" and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, Engravd Well Gifts disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. Engravd Well Giftsdoes not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. Engravd Well Gifts does not make any warrantees or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.


Limitation of Liability
Engravd Well Gifts shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if MCS has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.


Typographical Errors
In the event that a Engravd Well Gifts product is mistakenly listed at an incorrect price, Engravd Well Gifts reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. Engravd Well Giftsreserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Engravd Well Gifts shall issue a credit to your credit card account in the amount of the incorrect price.


Term; Termination
These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by Engravd Well Gifts without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.


Notice
Engravd Well Gifts may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided to Engravd Well Gifts

Miscellaneous
Your use of this site shall be governed in all respects by the laws of the state of California, U.S.A., without regard to choice of law provisions, and not by the 1980 U.N. Convention on contracts for the international sale of goods. You agree that jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to this site (including but not limited to the purchase of Engravd Well Gifts shall be in the state or federal courts located in Los Angeles County, California. Any cause of action or claim you may have with respect to the site (including but not limited to the purchase of Engravd Well Giftsmust be commenced within one (1) year after the claim or cause of action arises. Engravd Well Giftsfailure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any of these terms and conditions. Engravd Well Giftsmay assign its rights and duties under this Agreement to any party at any time without notice to you.


Use of Site
Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a Engravd Well Giftsor other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.


Participation Disclaimer
Engravd Well Gifts does not and cannot review all communications and materials posted to or created by users accessing the site, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, Engravd Well Gifts is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, Engravd Well Giftsreserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to Engravd Well Gifts in its sole discretion.


Indemnification
You agree to indemnify, defend, and hold harmless Engravd Well Gifts its officers, directors, employees, agents, licensors and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.


Third-Party Links
In an attempt to provide increased value to our visitors, Engravd Well Gifts may link to sites operated by third parties. However, even if the third party is affiliated with Engravd Well GiftsEngravd Well Giftshas no control over these linked sites, all of which have separate privacy and data collection practices, independent ofEngravd Well GiftsThese linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, MCS seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).